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SHOP POLICIES

Welcome to Decouverre! I design and painstakingly hand paint every glassware item listed. As such, each item is unique in nature and possesses the charm and originality that a mass marketed item simply cannot provide. Beautiful to collect and display in your home but do not forget to use them! These designs have been heat set on the glass for a lifetime of pleasure.

Below are my shop policies. If you have any questions regarding my shop or your order that are not indicated below, please do not hesitate to contact me. Thank You!


PAYMENT

I currently only accept Paypal


SHIPPING

SHIPPING TURNAROUND: Glassware Items: 2 weeks (ships via Fedex Ground with tracking). Coasters: 14 business days (ships via Canada Post). Custom Items: Please contact me to confirm exact shipping time on custom design orders and large quantity orders.

SHIPPING COST:The cost of shipping posted on the listing is the maximum that will be charged. If shipping is less than the posted rate you will be reimbursed for the difference. Shipping calculations on a combination of items may not display the exact shipping cost correctly. If all items are to be delivered to the same location the cost is usually lower than the posted rate. Please contact me directly if you would like the exact shipping cost on quantity or combination orders. Regardless, you will be reimbursed for any shipping overages.

PACKAGING: All items are securely wrapped in layers of bubble wrap & peanuts to ensure they are protected from breakage but if for some unusual reason your items are broken in transit, they will be replaced at no cost to you (please be sure to advise of breakage as soon as item is received).

GIFTS: Please indicate that this item is a gift & if this order is to be shipped to an alternate address. Although I do not provide gift wrapping at this time (as items must be encased securely) I can include a lovely card with your personal message for that special person. Please indicate your request and message when ordering.

CUSTOMS: Please note that there may be additional custom, duty and tax charges that are incurred as item passes the border. These additional charges are the responsibility of the buyer.


CARE

Hand Painted Glassware/Ceramic/Porcelain Items: Although the paint I use is rated dishwasher safe, I recommend hand washing these special glassware and ceramic items with warm soapy water and a soft cloth for a lifetime of pleasure.

Coasters: Use a soft damp cloth to wipe clean.


PRODUCTION PROCESS/MATERIALS:

My hand painted glassware and ceramic items are painted with a high quality, non- toxic, stained glass effect paint and porcelain paints. These paints are heat set to the surface for extra durability. They are rated dishwasher safe but I recommend that all special stemware and glassware painted or not, be hand washed with a soft cloth and warm soapy water.

My image transfer items (coasters, wall art and trivets) are produced using non-toxic, waterslide image transfers. The copyrighted art work has been created by myself in my studio. The images are transferred and once set, they are sealed with a crystal clear protective coating, making them both heat, water and UV resistant. Each item is fully backed with a layer of cork to protect your surfaces.